Description
“No Show” shall mean any patient who fails to arrive for a scheduled appointment. “Same Day Cancellation” shall mean any patient who cancels an appointment less than 24 hours before their scheduled appointment.
“Late Arrival” shall mean any patient who arrives at the clinic 15 minutes after the expected arrival time for the scheduled appointment.
Policy
It is the policy of the practice to monitor and manage appointment no-shows and late cancellations. The Alphatelemed.com practice goal is to provide excellent care to each patient in a timely manner. If it is necessary to cancel an appointment, patients are required to call or leave a message at least 24 hours before their appointment time. Notification allows the practice to better utilize appointments for other patients in need of prompt medical care.
Procedure
I. A patient is notified of the appointment “No-Show, Late, & Cancellation Policy” at the time of scheduling. This
policy can and will be provided in writing to patients at their request.
II. Established patients:
a. Appointment must be cancelled at least 24 hours prior to the scheduled appointment time.
b. In the event a patient arrives late as defined by “late arrival” to their appointment and cannot be seen by the provider on the same day, they will be rescheduled for a future clinic visit, if available.
c. In the event a patient has incurred three (2) documented “no-shows” and/or “same-day cancellations,” the patient may be subject to dismissal from Alphatelemed.com clinic. The patient’s chart is reviewed, and dismissals are determined by a provider only, no exceptions, in accordance with Alphatelemed.com policies.
III. New patients:
a. Appointment must be cancelled at least 24 hours prior to scheduled appointment time.
b. In the event of three (2) documented “same-day cancellations,” the patient may be subject to dismissal from the Alphatelemed.com. The patient’s chart is reviewed, and dismissals are determined
by a provider only, no exceptions, in accordance with Alphatelemed.com policies.