What information do we collect and why?
Your Personal Information may be used for the following purposes:
- To provide you with information regarding how to access our services.
- To contact you or provide you with information, alerts and suggestions that are related to our services.
- Billing-related purposes.
- To reach out to you, either ourselves or using the appropriate authorities, if we have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.
How can you protect your information?
Online identity theft and account hacking, including the practice currently known as “phishing”, are of great concern. We will never request your login information for Kareo, VSee, or any other third party we use, or your credit card information in any non-secure or unsolicited communication such as email or telephone. If you receive an email or phone call requesting this information, please contact Kareo or VSee, depending on the information requested. If you receive a request for information via email or phone that appears to be from Alphatelemed.com, please contact us at email@example.com.
- Third Party Sites
- How do we protect the information you provide to us?
While using any Internet-based service carries inherent security risks, we do our best to protect the information you provide to us via the Site (your name and email). However, we cannot guarantee 100% security of your information.
While we do not collect information protected health information (PHI) via the Site, we have chosen partners (Kareo and VSee) to collect this information that have assured us they will protect the information that you provide to them and they will comply with all applicable federal and state laws, including HIPAA. However, because we do not control their privacy or security practices, as described in Section 5 above, Alphatelemed.com is not responsible for any unauthorized disclosure or breach of your information that you submit via those third-party sites.
- Additional Third-Party Service Providers
In addition to VSee and Kareo, we may employ other third party companies and individuals to facilitate our Site, to perform certain tasks which are related to the Site, or to provide audit, legal, operational or other services for us. These tasks include without limitation customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. We will share with them only the minimum necessary information to perform their task for us and only after entering into appropriate confidentiality agreements.
- Children’s Privacy
We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to become our user. The Site is not directed and not intended to be used by children under the age of 13. If you’re aware that we have collected Personal Information from a child under the age of 13 please contact us at firstname.lastname@example.org.
- International Transfer
Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction. Regardless of where your data is stored, it will be maintained securely as outlined in this policy. Your consent to our Terms and Conditions followed by your submission of such information represents your agreement to such transfers.
- We Cooperate With Government and Law Enforcement
We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or dangerous. You should also be aware that your provider may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.
- Contacting us