This Privacy Policy applies to personal information collected by Alphatelemed.com from users of www.alphatelemed.com (the “Site”), and applies ONLY to your use of this Site. The Site does not collect your personal health information nor do the services we provide take place on the Site. Instead, we use third parties to facilitate scheduling, patient records, and appointments. THIS PRIVACY POLICY DOES NOT APPLY TO YOUR USE OF THOSE THIRD PARTIES NOR THE INFORMATION YOU SUBMIT VIA THOSE WEBSITES. Information regarding the third parties we use is detailed in Section 2 below.

NOTE: IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, DO NOT CLICK “I AGREE” AND DO NOT SUBMIT YOUR PERSONAL INFORMATION TO ALPHATELEMED.COM.

1.About Your Privacy and This Privacy Policy

This document is our “Privacy Policy” and it contains details on issues related to your privacy when using our Site. It is intended to inform you of our policies, procedures and practices regarding the collection, use and disclosure of any information that you provide through the Site.

The Privacy Policy is part of our Terms and Conditions which can be found in our website. The terms in the Privacy Policy (such as, but not limited to, “we”, “our”, and “us”, have the same meaning as in our Terms and Conditions document. When you use our Site you accept and agree to both the Terms and Conditions and to the Privacy Policy. If you do not agree to be bound to the Privacy Policy you should stop using the Site immediately. By accessing and using our Site you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, agree and acknowledge to all the terms contained in both of them.

What information do we collect and why?

In order for us to operate the Site effectively and to let you use the Site, we may collect your Personal Information, including your name and email address. You may decide which Information, if any, you would like to share with us, but some functions of the Site may not be available to you without providing us the necessary Information. By deciding to provide the Information you agree to our methods of collections and use, as well to other terms and provisions of this Privacy Policy.

Protecting your Personal Information is a top priority for us. We will never sell or rent any Information you shared in the Site. Other than in the limited ways detailed in this Privacy Policy, we will never use or disclose any Information unless you specifically and explicitly request or approve us to do so.

Your Personal Information may be used for the following purposes:

  • To provide you with information regarding how to access our services.
  • To contact you or provide you with information, alerts and suggestions that are related to our services.
  • Billing-related purposes.
  • To reach out to you, either ourselves or using the appropriate authorities, if we have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.

Kareo

Customer Support

If you contact us for support purposes, we may collect technical or other information from you, such as your IP address. Such information will be used for the purposes of troubleshooting, customer support, software updates, and improvement of the Site and related services in accordance with this Privacy Policy. Support calls with Alphatelemed.com may be recorded or monitored for training, quality assurance, customer service, and reference purposes.

Our Cookie Policy

Like many websites, we use “cookies” and “web beacons” to collect information. A “cookie” is a small data file that is transferred to your computer’s hard disk for record-keeping purposes. A “web beacon” is a tiny image, placed on a Web page or email that can report your visit or use. We use cookies and web beacons to enable the technical operation of the Site, to administer your log-in to your account and to collect the Log Data. You can change your browser’s settings so it will stop accepting cookies or to prompt you before accepting a cookie. However, if you do not accept cookies you may not be able to use the Site. Kareo, VSee, and any other third parties we use may also use cookies and web beacons that are not covered by our Privacy Policy and that we do not have access to or control over.

How can you protect your information?

Online identity theft and account hacking, including the practice currently known as “phishing”, are of great concern. We will never request your login information for Kareo, VSee, or any other third party we use, or your credit card information in any non-secure or unsolicited communication such as email or telephone. If you receive an email or phone call requesting this information, please contact Kareo or VSee, depending on the information requested. If you receive a request for information via email or phone that appears to be from Alphatelemed.com, please contact us at support@alphatelemed.com.

  1. Third Party Sites

The Site may contain links to other websites, services or offers in addition to Kareo and VSee which are owned, operated or maintained by third parties. If you click on a third party link, you will be directed to that third website or service. The fact that we link to a website or service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services and we do not have control over their privacy policies and terms of use.

PLEASE NOTE: This section applies to VSee and Kareo. We have no control over their terms of use, privacy policies, or privacy practices. Please review each platform’s terms of use and privacy policy prior to meeting with one of our providers.

  1. How do we protect the information you provide to us?

While using any Internet-based service carries inherent security risks, we do our best to protect the information you provide to us via the Site (your name and email). However, we cannot guarantee 100% security of your information.

While we do not collect information protected health information (PHI) via the Site, we have chosen partners (Kareo and VSee) to collect this information that have assured us they will protect the information that you provide to them and they will comply with all applicable federal and state laws, including HIPAA. However, because we do not control their privacy or security practices, as described in Section 5 above, Alphatelemed.com is not responsible for any unauthorized disclosure or breach of your information that you submit via those third-party sites.

  1. Additional Third-Party Service Providers

In addition to VSee and Kareo, we may employ other third party companies and individuals to facilitate our Site, to perform certain tasks which are related to the Site, or to provide audit, legal, operational or other services for us. These tasks include without limitation customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. We will share with them only the minimum necessary information to perform their task for us and only after entering into appropriate confidentiality agreements.

  1. Children’s Privacy

We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to become our user. The Site is not directed and not intended to be used by children under the age of 13. If you’re aware that we have collected Personal Information from a child under the age of 13 please contact us at support@alphatelemed.com.

  1. International Transfer

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction. Regardless of where your data is stored, it will be maintained securely as outlined in this policy. Your consent to our Terms and Conditions followed by your submission of such information represents your agreement to such transfers.

  1. We Cooperate With Government and Law Enforcement

We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or dangerous. You should also be aware that your provider may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.

  1. Changes to the Privacy Policy

We may update this Privacy Policy at our sole discretion and without notice to you. We encourage you to periodically review this page for the latest information on our Privacy Policy and practices.

  1. Contacting us

If you have any questions or concerns about this Privacy Policy or our privacy-related practices, please contact us by clicking the bottom of any page in our website.